Return Policy/Procedure
All eligible items must be post marked within 30 day from when the item was received for your return to qualify. Returns received without a valid return number will be documented and shipped back to you.
All returns are subject to a minimum restocking fee of 5% of the total transaction charge. Shipping, Handling and Insurance charges are not refundable on all returned and refused packages. Returns are processed in the order in which they are received. Return processing may take up to 14 business days from the time your return is received. If you have a return that needs to be handled in an expeditious manner please contact our customer service department and we will do our best to try and accommodate you. Returns that require a refund may take an additional 5-7 business days before a credit is applied to your charge card.
How Do I Make a Return?
1) To return an item, you must contact customer service at support@sentryidshop.com for prior approval and obtain an RMA number.
2) All merchandise purchased from SentryIDShop.com is sold in its original factory packaging, unless stated otherwise, with all contents as supplied to us by the vendors. Therefore, it can not be returned unless it is in original manufacturers’ packaging, in the same condition in which it was sold, and with all literature/ instructions/ documentation and blank warranty cards.
3) Place the manufacturers’ box into a shipping carton. Please DO NOT place stickers or shipping labels on the original manufacturer’s package.
4) RMA numbers DO NOT guarantee final disposition. All return are subject to inspection.
5) Any merchandise returned without prior authorization will be refused. Please ship your return parcel via prepaid freight. We DO NOT accept COD or freight collect shipments. No goods will be accepted for exchange or return without authorization.
Ship and Insure your return We strongly recommend that you fully insure the package that you are returning. THIS IS FOR YOUR PROTECTION, in the event that the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with proof of delivery. Sentry Technologies, LLC shall not be responsible for items lost or damaged during transit. Shipping, handling and insurance fees both to and from our warehouse will be paid by you, the customer, and is non refundable. At our sole discretion Sentry Technologies, LLC may reimburse shipping charges related to the exchange of defected products.
Inspection Criteria All items will be inspected and tested upon receipt. Any discrepancies including, but not limited to, the following list will result in a package being returned to you and a credit or a replacement not being issued.
The following criteria will be followed in rejecting returns and refusing credit.
- Products which are improperly packaged
- Products which the original manufacturers’ box or inserts are missing or tampered with or has stickers/shipping labels posted on it
- Products with any labels removed (UL listing, capacity brand name, UPC code)
- Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Sentry Technologies, LLC maintains Serial Number Tracking)
- Damage: Cracked or damaged components, LCD screens or damaged circuit boards
- Damage: Any dents, Scratches defacement or abuse of base casting
- Damage: Torn Or punctured tape seals